Privacy Policy

The Mentor Academy respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains what information we may collect when you visit our website, register for a course, submit a form, communicate with us, or otherwise use our services.

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1. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your name and contact information, including email address and telephone number;

• Registration and enrollment information;

• Course preferences and participation information;

• Billing and transaction-related information;

• Communications you send to us;

• Information submitted through website forms;

• Technical information such as IP address, browser type, device information, and website usage data; and

• Any other information you voluntarily provide.

We aim to collect only information reasonably necessary for legitimate business, educational, administrative, and legal purposes.

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2. How We Use Your Information

We may use personal information to:

• Process course registrations and manage enrollment;

• Communicate with you regarding courses, schedules, payments, changes, and other relevant matters;

• Respond to questions and contact requests;

• Provide and improve our courses, services, and website;

• Process transactions and maintain administrative and financial records;

• Send relevant updates or marketing communications where permitted;

• Maintain the security and proper operation of our website; and

• Comply with legal, regulatory, accounting, or other legitimate obligations.

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3. Legal Basis and Consent

Where applicable, we process personal information based on your consent, the performance of an agreement with you, legitimate business interests, or compliance with legal obligations.

Where consent is required, you may withdraw that consent, subject to applicable legal and contractual limitations.

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4. Sharing of Personal Information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our website and provide our services. These may include website hosting providers, payment processors, email and communication platforms, analytics providers, instructors, and administrative service providers.

Information may also be disclosed where required by law, legal process, regulatory authority, or where reasonably necessary to protect our rights, users, or others.

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5. Wix and Third-Party Services

Our website is hosted through Wix. Wix and other third-party services used on the website may process certain information on our behalf or according to their own privacy practices.

Payment transactions may also be processed through third-party payment providers. The Mentor Academy may not directly receive or store complete payment-card details when transactions are handled by an external payment processor.

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6. Cookies and Analytics

Our website may use cookies and similar technologies to enable essential functionality, remember preferences, analyze website traffic, improve user experience, and, where applicable, support marketing activities.

Depending on the technologies used and applicable requirements, visitors may be given options to manage non-essential cookies.

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7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including educational, contractual, administrative, accounting, tax, and legal requirements.

Retention periods may differ depending on the type of information and applicable obligations.

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8. Data Security

We take reasonable organizational and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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9. Your Privacy Rights

Subject to applicable law, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion in certain circumstances, or raise questions or concerns about how your information is processed.

To make a privacy-related request, please contact us using the contact information provided on our website. We may need to verify your identity before fulfilling certain requests.

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10. Children's Privacy

Our services may occasionally include courses or activities intended for minors. Where personal information concerning minors is collected, we aim to handle such information appropriately and, where required, obtain authorization from a parent or legal guardian.

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11. International Data Processing

Some of our technology and service providers may process or store information outside Aruba. Where this occurs, personal information may be subject to the laws of the jurisdiction in which it is processed.

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12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or applicable requirements. The latest version will be published on this website with the date of the most recent update.

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13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact The Mentor Academy using the contact information available on our contact page.